1107 College Ave Quincy, IL 62301
Shipping & Returns
Deliveries are fulfilled via USPS
The delivery of items which are in stock take approximately 3 working days, whilst items that are not in stock take 10-14 working days.
All orders under $200 will have a delivery charge of $10.00, whilst all orders above this will be FREE.
In Store Collection
In Store collection is available on all items. As soon as your online order is ready for collection a member of our team will be in touch.
Refunds & Returns
We are always here to help our customers. We understand that on occasion, purchased items need to be returned.
A full refund is offered (excluding delivery charges) with any product that you wish to return. Items are only eligible for a refund if they have not been opened or used, and if they are in original condition.
However, if we have made a mistake with your order, then we will be happy to offer a refund of all costs, which also includes money spent on postage and packaging.
Our Returns Address is:
Kvitle Eye Care Associates
1107 College Ave Quincy IL 62301
Online Returns
1107 College Ave, Quincy IL 62031
Refunds
We are happy to accept returns within 30 days of purchase for a full refund. Contact lens Items are required to be unopened and glasses must be in new condition. Delivery charge will not be refunded.
Once accepted, refunds will take up to 7 working days to show up in your account.
Exchanges
We promise to provide an exchange service on a complete pair of glasses up to 90 days after the order purchase date.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
If you would like to make an exchange, please call our team at the relevant practice.
Cancellations
If you wish to cancel your order, please contact us to do so. Any cancellations made during working hours, before your item has been dispatched, will be accepted. If your item has already been dispatched, we will be unable to make any amendments to the item.
Successful cancellations will be refunded within 7 working days.
If you receive your item, and decide you would like to change your order, you are welcome to make an exchange. (Please see exchange policy for further information).
FAQ’s Shipping & Returns
My order has not arrived, what should I do?
Please allow up to 7 working days for delivery. If you have not received your order after this time, please contact our practice by phone or email.
My goods arrived damaged, or my goods were not delivered.
If your package arrives damaged, or does not arrive at all, we are happy to replace your items. Please call us and one of our team members will talk you through the process.